Why are we called Kaizen?

Back in 1990 the British standard for quality assurance was called BS5750 and rumours were rife that if small cleaning contractors didn’t achieve this then they would fail to get any work.
I relayed this story to our contact at Nissan Motors and they introduced me to the concept of Kaizen. They had little interest in British Standards but followed a more Total Quality Management system which had succeeded in the restructuring of post war Japan.
Kaizen means continuous improvement. Its made up of two characters in Japanese, Kai which means “change” and Zen which means ‘good’. The principal is to introduce small incremental changes in order to improve quality and efficiency. So Kaizen Group was born and went on to establish itself with most of the UK based Japanese companies who understood the concept. In 1990 nobody outside of Japan had heard of it whereas today it forms an integral part of many companies quality assurance procedures.


From the first friendly chat to the last happy handshake, we’re here to make everything simple and easy, and to complete the job in hand in an efficient, safe and enjoyable way to the highest of standards.

If you’d like to talk to us about your requirements, arrange a visit, or ask our expert advice on a specialised job, please get in touch:

  0800 1694 572

  +44 (0)1234 825322


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